It was worse than I imagined. The package wasn't Martians but a case of white Cote du Rhone wine (in two boxes of 6 bottles). The driver showed up and said when he picked up the two packages one was 'in a bag'. He showed me the back and sure enough one of the bottles had been broken making the box more mush than a box. I took out the 5 undamaged bottles (some with bits of glass shards stuck to them) and tried to figure out how should I make note of the damage. The driver was about as clued in as me as to how to do it (he was in a regular white van and not a Fedex truck so probably a subcontractor). Anyway he put a note in the area where he's supposed to put down where the package was received (e.g., front door) and gave me a paper with a number to call to make a claim. Ok...little did I know I was supposed to keep the bag with the mush and shards of glass or at the very least to take a picture.
Silly me. I called the number. The person couldn't locate the file from the number I gave (door tag number), although I was able to retrieve the tracking number on the Fedex site using the DT# (door tag number). All good except when I when through the spiel. Did you keep the box. It was no longer a box but mush and glass shards in a bag. Did you keep the bag. No, it was a
mess that I didn't want. Did you take a picture. No, but the driver noted that one bottle was damaged. Do you want to make a claim or have the shipper do it? What's the difference? None, it's the same paper work.....[pause]….then the shipper gets the money for the claim and then sends it to you. Oh, so it does make a difference. Since I have to contact the shipper I will have them make a claim.
NOT IMPRESSED
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