Dear Zoe
fortunately, it's not Milsims doing our fulfillment in Australia, but (REDACTED)
There is indeed some trouble communicating with them - they received product at least one week ago, but they have not provided a satisfactory reply to our e-mails asking about the status of the fulfillment.
I do not want to expose them in public (in the end, from the backers' perspective, it does not really matter who's mishandling logistics!), and show them in a bad light to our Australian customers, but definitely this situation casts a bad light on us.
We have 12 hours of time-zone difference so when we're at work they are not, and we rely upon e.mail communication only.
You have always been a great asset for us, so I would dare to ask you, if I do not get a good reply from them before tomorrow, to try to give them a call on our behalf (in an "official" manner) to investigate about the situation? Let me know if you are willing to, and I will give you contact information.
I think they are just behind with the fulfillment (probably because they moved warehouse recently, as far as my boss told me). But you never know until it's done...
Let me know, thanks and best regards,
Roberto
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