It appears that there was a last minute problem with the Roland C.II minis and they are not being released at the same time as the rest of Series 2. For those of you who placed orders from the
AA store that include the Rolands, I would like to get feedback from you on how these orders should be handled. I my initial thoughts on possible options for you guys to think about. I also encourage you to post any options you might come up with as well.
Option 1
Treat this like any other pre-order delay and ship the entire order when everything arrives (standard
AA policy).
Option 2
Allow each customer to decide if they want to have their order split into two shipments. If you opted to split your shipment, there would be a fee of $5. This fee would be to cover the cost of the extra postage (two packages cost more then one, even if both are smaller/lighter than the original one) and supplies.
Option 2 does create additional issues on the Complete Series 2 orders. Since it was just one product in my store, there is not easy way to break it apart. I can make a spreadsheet to track who still needs what, but there would be no way for the customer to track this... plus it would all be done while I'm traveling overseas by my wife.
So some things to think about and please, give me your thoughts as well.
Thank you,
Keith
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