Internal server error

**Boney10** · 05-23-2014 03:11

Getting an
Internal Server Error when trying to get to the AA site, this from both the Anchorage and WoG site.
Is this being looked at ?

**grumpybear** · 05-23-2014 03:16

Having same problem, hope fixed soon

**Roger Wilco** · 05-23-2014 03:54

Got the same problem here too!

**Oberst Hajj** · 05-23-2014 03:59

Yeah, an upgrade went bad

Trying to sort it out.

**Oberst Hajj** · 05-23-2014 04:19

Okay, should be working now.

**Roger Wilco** · 05-23-2014 06:21

its still not working right!
It only lets you see one item in each category, I think its the item at the top of the page.

**Lt. S.Kafloc** · 05-23-2014 07:49

It's working fine now just been on. Send an extra tipple from the mess to the bally ground crew, sterling work chaps.

**Oberst Hajj** · 05-23-2014 08:19

Great. I'm at work now and can't take a look at it

**Boney10** · 05-23-2014 12:52

Yes all ok now, cheers Herr Oberst

**Lt. S.Kafloc** · 05-23-2014 13:18

Not working all that well as it will only bring up a single item from the drop downs not a list with pics.

**grumpybear** · 05-23-2014 17:16

Originally Posted by Skafloc

Not working all that well as it will only bring up a single item from the drop downs not a list with pics.

Same for me

**Boney10** · 05-23-2014 23:54

Yep I'm same,

**Lt. S.Kafloc** · 05-24-2014 01:18

Tried again this morning as I would like to order some aircraft but cannot see the full listings only a single picture/aircraft which sometimes changes when you reload the page.

Neil

**Roger Wilco** · 05-24-2014 03:50

The problem is still occuring, only shows the first item at the top of each catagory!

**gully_raker** · 05-24-2014 04:06

Hi Chaps!
May I suggest a PM to Keith so he is made aware there is still a problem in case he does not pick up on this thread.

**Roger Wilco** · 05-24-2014 05:10

PM sent

**boomerpete53** · 05-24-2014 14:42

looks to me like a file redirection command is missing, blame the programers! LOL been there done that and lied about it afterwards.

LukefromNJ · 05-24-2014 20:37

As of 11:36 PM Eastern Time, Saturday May 26, I'm getting an "Error 503: Service Temporarily Unavailable" message.

**Boney10** · 05-25-2014 02:22

Tried again this morning, can get yo site but as previous only one item showing per page

**Lt. S.Kafloc** · 05-25-2014 03:14

11:14 and problems still not resolved.

**Jager** · 05-25-2014 04:17

Since Keith is aware of the problem, wait until he announces it's fixed before submitting more posts?
Karl

**surfimp** · 05-25-2014 11:14

Magento (the ecommerce software that AA runs on) is such a pain in the a##... hang in there Keith and keep fighting the good fight!!

Steve

LukefromNJ · 05-25-2014 13:45

I placed an order a few days before the crash and got an e-mail confirmation and billed (also before the crash). Would the crash effect or delay the order in any way?

**Oberst Hajj** · 05-27-2014 05:57

Guys, I'm still working the site. The upgrade did not go smoothly to say the least. None of the orders that were placed before the "glitch" were lost. I can see them all in the backend, but I can't actually process them. I'm hoping to have it finally sorted out later tonight or tomorrow (think I've found the missing piece). Thanks for bearing with me everyone.

**Oberst Hajj** · 05-28-2014 05:04

I was sent the files need to fix the site in the middle of the night last night. This means when I get home from work this afternoon I should be able to get things rolling again. I'm going to start with fixing the back end so that I can get the orders that have already been placed processed and shipped out to everyone. I'll then start working on the front end so that the site will display all of the products and those of you that are waiting to order stuff can do so. but first comes the people that have already paid for stuff

Again, I'm very sorry for the delay in getting these orders out and I really appreciate your patience while I sort all of this out. If anyone has any issues or concerns, please contact me via PM or email and I will take care of you. Thanks!

**Oberst Hajj** · 05-29-2014 06:54

I got the site fixed enought to start processing the orders that have already been placed. We got quite a few of those processed yesterday. If your order processed, you whould have gotten an shipping notice email. If you did not get one of those emails, your order is still in the que. I'll be doing a lot more on Friday (I'm off that day) and my goal is to get all the orders out and the front end of the site working so everyone can place their new orders.

Thanks again for your patience.

**Flying Officer Kyte** · 05-29-2014 07:39

Just sorry you have had such a lot of bother yet again Keith.
Hope it all sorts out now. I will hold off ordering anything until you have had a chance to sort out the backlog.
Rob.

**richarddaystrom** · 05-29-2014 17:41

@ Keith,

In case it wasn't mentioned thank you very much for helping this community by all the things you do!

Warmest regards and take your time.

**boomerpete53** · 06-01-2014 16:59

when you are ready to take NEW ORDERS, I.E. SITE WILL LET ME MAKE ORDER, PLEASE POST IN NEWS SECTION. until then best of luck from one programer to another!

as of june 3rd, 2014 site would let me look at stuff, 99% there just missing PRICES. other then that ready to order stuff.
isn't programing web sites such a pleasure? i am glad i quite and started playing WOW instead....LOL

**grumpybear** · 06-01-2014 19:38

Still having problem

LukefromNJ · 06-01-2014 23:02

My order (which I placed before the site problems came up) got processed a few days ago, but the site is still not functioning properly.

**Oberst Hajj** · 06-02-2014 01:36

The front end is still down. I recived what I hope is the correct files to get that fixed last night. If I can get the time (putting in about 15 hours at work today ;( ), I should have it working again this evening.

**Captain Chum** · 06-03-2014 20:13

Looks like the site is up but in a different format. Also noticed that items do not show a price unless you add them to your cart.

**Oberst Hajj** · 06-04-2014 01:22

It's not truly up yet. The theme is all jacked still and the product detail pages don't display any info. You can however place orders from the category index pages if you don't need to see the details. I've had several orders come through without issues.

**Flying Officer Kyte** · 06-04-2014 02:02

I have just placed an order, and a pre order with no problem excepting that once you add an item to the cart you can't return to the shopping page but you can go through the checkout first page to get back into the store.
Rob.

**Oberst Hajj** · 06-04-2014 03:19

Thanks Rob, I saw them come in. With my crazy work schedule right now and Origins looming ever closer, this could not have happened at a worse time

I'm not even sure I'll get it fixed completely before I have to leave for Origins.

**surfimp** · 06-05-2014 10:47

I went ahead and placed a pre-order for some D.VIIs and a Gotha, which I'd been meaning to do for a while. Everything went well enough

Magento is a bear, good luck!

Steve

**Roger Wilco** · 06-06-2014 01:59

When you place things on your wish list it only shows one item.

**Flying Officer Kyte** · 06-06-2014 02:17

Originally Posted by Roger Wilco

When you place things on your wish list it only shows one item.

Don't worry Trevor.
Keith is ironing these problems out as fast as he can.
Meantime we just need to give him a bit of space.
Rob.

**Oberst Hajj** · 06-06-2014 05:17

Thanks for pointing the issues out though. Once I announce an "All Clear", then I'll really be looking for you guys to find the little issues by stress testing the site.

**Oberst Hajj** · 06-08-2014 18:10

All Clear!!

Okay, the site should be 100% functional now. It is still sporting a plain white theme, but I'll have to dress it up after I get back from Origins. If you encounter any issues, please post them here.

Thanks everyone.