__________________________________
Christel Hagens
JUN 28, 2012 | 04:44PM CEST
Hi Keith,
You are welcome. I understand that maybe some customers won't be ordering the planes any more at Shapeways and this is sad to hear. We off course are looking for ways to communicate this better on our website and to see if we can do anything else about this.
This is something our Community Manager is having a look at at this moment. I off course can understand that the customer, who placed the message on the forum you sent me the link of, is disappointed and that other customers will be disappointed as well. Specially because we did reprint or refund these kind of models in the past.
Unfortunately there is not much I can do about this and these are rules we have got.
Kind Regards,
Mrs. Christel Hagens
Customer Service Agent
www.Shapeways.com
bkupton
JUN 28, 2012 | 04:35PM CEST
Bookmarks