Guntruck
09-09-2019, 07:37
Posting this to vent, more out of frustration at Ares than anything else. Unboxed the Fonck SPAD on Wednesday to use in the game and found this:
https://www.wingsofwar.org/forums/attachment.php?attachmentid=274534&d=1568038282
Fair enough - email with pic to Ares and see what happens. At this point I hadn't taken it out of the plastic, but when I did found that the undercart was also detached. Anyways, I get a reply from one Leonardo Rino suggesting I use "a little bit of glue on it". Err, no I don't think so. Apart from having to clean dried glue from the grooves in the bottom wing in order to get a reasonable fit, one of the pairs of struts is broken from the locating lug which would result in a fragile join. That's before I start on the prop and undercart.
I replied to Leo that was he serious about 'a bit of glue', given that it looked as if someone sat on it. also that having paid for the Kickstarter (and endured the numerous delays in fulfilment) I expected something that is fit for purpose, ready to use, not a kit!
Back comes Leo saying that he couldn't understand from the photo if is broken or de-assembled. The answer was both. However, at least he offered to replace it if "I couldn't solve it myself". Funny, I thought I was solving it myself by getting on to Ares.
Back to Leo, copy in the Ares CEO this time, saying I am more than happy to glue the odd strut back together (God knows I’ve had enough practice over the years given the quality of some of the planes), but this was beyond the joke. I asked straight out for a replacement, offering to return my flattened Fonck at their expense, should they wish to send it back to their Chinese manufacturer as an example of how things shouldn’t be done. We await developments.
I've had problems before (missing stands that sort of thing), and there has never been an issue with Ares prior to this. I'm wondering if they have had a lot of complaints about their planes, and are trying to downsize the problem by getting the punters to try to repair them themselves. Anyone else received a plane in such a state of dis-assembly?
https://www.wingsofwar.org/forums/attachment.php?attachmentid=274534&d=1568038282
Fair enough - email with pic to Ares and see what happens. At this point I hadn't taken it out of the plastic, but when I did found that the undercart was also detached. Anyways, I get a reply from one Leonardo Rino suggesting I use "a little bit of glue on it". Err, no I don't think so. Apart from having to clean dried glue from the grooves in the bottom wing in order to get a reasonable fit, one of the pairs of struts is broken from the locating lug which would result in a fragile join. That's before I start on the prop and undercart.
I replied to Leo that was he serious about 'a bit of glue', given that it looked as if someone sat on it. also that having paid for the Kickstarter (and endured the numerous delays in fulfilment) I expected something that is fit for purpose, ready to use, not a kit!
Back comes Leo saying that he couldn't understand from the photo if is broken or de-assembled. The answer was both. However, at least he offered to replace it if "I couldn't solve it myself". Funny, I thought I was solving it myself by getting on to Ares.
Back to Leo, copy in the Ares CEO this time, saying I am more than happy to glue the odd strut back together (God knows I’ve had enough practice over the years given the quality of some of the planes), but this was beyond the joke. I asked straight out for a replacement, offering to return my flattened Fonck at their expense, should they wish to send it back to their Chinese manufacturer as an example of how things shouldn’t be done. We await developments.
I've had problems before (missing stands that sort of thing), and there has never been an issue with Ares prior to this. I'm wondering if they have had a lot of complaints about their planes, and are trying to downsize the problem by getting the punters to try to repair them themselves. Anyone else received a plane in such a state of dis-assembly?