March 6 email to me from Shapeways' CEO after I sent him photos of good and bad Kampfflieger SPAD 13s that I had ordered at different times:
Hi Mike.
I understand you have been in contact about this issue with multiple people in our organization. I recognize that the quality is not good enough for your application. There are still limitations to the technology and we are working every day to improve.
The only puzzling thing I cannot explain is why the prints in the first picture look so much better than in the others. There is some information we are missing. I would love to print your planes like that every day, but I am unsure how that was achieved.
Best,
Robert
March 6 email to me from Customer Services:
Hi Mike,
I received reaction regarding your complaint.
It has to do with the orientation of the models when we plan them in. The customer can not choose the orientation because we plan our trays in as efficient as possible so we can offer our low prices.
I will refund you the amount of the models.
You can expect this amount within 48 hours.
I hope this helps you out.
Regards,
Joost
Kind Regards,
Joost
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